WARRANTY AND CONDITIONS OVERVIEW

Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

RETURN POLICY

If for any reason* you are not completely satisfied with your purchase, you may return unopened item(s) within 30 days.

The following rules apply:

1. Products must be unopened in original packaging and in a new and resalable condition. 2. Any product that was used or opened is non-returnable.
3. Shipping Fees are non-refundable.
4. There are few non-returnable products & services that may be offered on our

website. It will indicate clearly in the product description if a different return policy applies.
5. Order cancellations can not be processed after the order has been placed.
6. If the return of an item was caused by an error on our part or a manufacturer's part, we will cover the shipping fees.

7. Any used products may incur a restocking fee. Only select electrical products are returnable with restocking fees.

IMPORTANT

All product returns must be approved prior to returning the item(s). MIR-O2 will have the final decision of the returned product conditions and quality, and hence, the amount to be refunded as a result.

DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

If your product(s) has arrived defective, damaged, or simply incorrect, please contact MIR-O2 at 813-464-9055 as soon as possible. Please do not attempt to use, open or handle the item, We will send you a replacement item and provide you with a prepaid return label to return the defective item once we have received your request. In some cases the item may not need to be returned. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.

When a replacement item is requested to be shipped prior to the return of original merchandise, we may need to receive the original merchandise return, before we can ship the replacement. This is a case by case scenario and each defective, damaged or incorrect product return process may be different.

Once the product is in your possession, MIR-O2 is not responsible for misuse, bodily injuries, and injuries thereof.

ORDER CANCELLATIONS

Orders cannot be canceled once the order confirmation is received.

When you request a cancellation of an order or item it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.

REFUNDS & CREDITS

After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Cashier’s Check or Wiring). The refund amount will be composed of the original purchase price minus shipping and processing fees. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account. If you choose financing, please confer to the agreement in place.

WARRANTY

We take pride in our product quality and all Infrared Beds come with our standard 24-month/2 year materials and workmanship warranty.

PAYMENT AGREEMENT

Payment is due in full at the time of delivery or before. Method of payment includes Cashiers Check OR Wiring.